At Dainty Collections, we value your satisfaction and strive to offer a smooth shopping experience. Please read our return and exchange policy carefully before placing your order.
1. Return/Exchange Time Frame
• All return or exchange requests must be made within 7 days of receiving your order.
• Items must be in unused, unworn, and original condition with packaging intact.
2. Exchange & Refund Policy
• All items are exchangeable within the 7-day window.
• Refunds are only issued if a suitable alternative product is not available at the time of exchange.
3. Defective or Wrong Product Received
• If you receive a defective item or an incorrect product, please inform us within 7 days.
• A full unboxing video (starting from opening the sealed parcel to showing the issue clearly) is mandatory to process any claims.
• The customer will bear the shipping cost for both sides, and shipping will be arranged by the customer.
4. Change of Mind / Didn’t Like the Product
• In case of a change of mind or if you didn’t like the product, you may request a return or exchange within 7 days.
• Product must be returned in original condition, and both-way shipping costs will be covered and arranged by the customer.
5. Non-Eligible Returns
• Requests made after 7 days of receiving the order.
• Items returned without an unboxing video.
• Products that are used, damaged, or without original packaging.
6. Important Notes
• Unboxing video is mandatory for any return or exchange claim.
• Shipping is to be arranged by the customer in all cases.
• Sale items are exchangeable only; refunds are not applicable on discounted products.
• For hygiene reasons, earrings and nose pins must be unused and sealed to be eligible for exchange.
• Once the return is received and inspected, please allow 3–5 working days for the processing of exchanges or refunds (if applicable).
For assistance, contact us via WhatsApp or Instagram DM with your order number and unboxing video. We respond within 24–48 hours.
No products in the cart.